Welcome to our easy returns!

We want all our customers to be happy - you can even return products if you just change your mind - but please make sure you follow our returns process correctly to ensure everything goes smoothly.

You must contact us prior to sending back any products, so we can issue a Return Authorisation Number (RAN).

Click here to email: customer service returns
Please include the following Information:

• Your order number
• Details of product/s to be returned
• Reason for return

All claims to return a product must be made within 14 calendar days of receiving your product. Should you contact us outside the 14 day period, customer service will consider each claim on its merits.

Returns at our expense:

We will gladly replace, refund or credit any product, at our expense, under the following circumstances:

• You received the product damaged
• We sent you the wrong product by accident.
• We haven't met our fair trading requirements as governed by Australian law.

Shipping returned products:

If you received a product by Australia Post, our customer service team will email you a RAN which you must mark on the package.

Post the package back to us using Australia Post (registered mail is recommended for expensive items) and once we received the parcel we will refund your shipping costs.

Where you have received a product by our courier, we'll arrange for them to pick up the package.

Returns at your expense:

We accept returns even if:

• You've changed your mind about the product
• You made an incorrect choice
• You failed to verify and accurately provide information when placing an order

Items returned under these conditions must be in 100% resalable condition - goods which have been used or in less than perfect condition will not be eligible for a return.

Shipping the return of products:

As you are shipping the goods back at your expense you can choose your method of delivery (Australia Post or courier). Please ensure you use registered post to avoid any possibility of a return item being lost.

Return Authorisation Number

When a replacement product is arranged:

• A replacement for the same product that you ordered will be shipped to you at our expense after we have received your returned Product.
• The delivery time for the replacement product will be the same as stated for the original product.

When a refund/credit is arranged:

• Returns at our expense include all shipping and associated costs for the product.
• No refund/credit will be given to you until we have received your returned product.
• Refunds will be issued via the same method of payment you used to purchase the product. For example, if you purchase using your Visa card, the refund will also be made on your Visa card.

If you have any further questions regarding our returns policy, please contact us.


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